Building an automated prospect satisfaction survey using Campaign Monitor, GetFeedback, and Salesforce

As part of a recent initiative, we’ve been looking at every touch point we have with prospects and customers to make sure we live up to our core values. This surfaced the need for us to implement an NPS-like survey process for our thousands of sales prospects. 

In this post, we’ll walk through how we built our automatic prospect satisfaction survey process using Campaign Monitor, GetFeedback, and Salesforce.

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