When you have a high-quality, expensive product to sell, there is a temptation to over-communicate with prospects and customers. It’s a large investment, and you may be under the impression that the audience wants to know as much as possible before making their move down the funnel.
Oddly enough, you might be wrong. Melody’s experience in social media marketing for David Weekley’s high-quality homes leads her to believe that the best way to engage your audience is as simple as “A or B.” Presenting them with two eye-catching photos and a straightforward choice gets the conversation rolling and opens up the funnel for potential homeowners.
She also knows that, contrary to popular belief, sometimes focusing solely on the product is better than trying to give behind-the-scenes glimpses of the life of the brand. Frankly, sometimes your customers just don’t care. Looking at the numbers is the only way to know for sure if those shots of staff at work are peaking their interest or putting them to sleep.
The important thing is to ignore the fads and focus on what works for your customer base.
“We wanted to humanize our brand and provide an outlet for people who don’t want to or can’t access our normal means of communication.” —@HoustonMelody
“The primary reason we maintain a social media presence is to be available for customer care issues.” —@HoustonMelody
“We look at the numbers to determine the content we put out there.” —@HoustonMelody (highlight to tweet)
“The thing with Facebook is that it’s a lot of trying and tweaking and trying and tweaking.” —@HoustonMelody (highlight to tweet)
“We try to make our organic content universal. When we are trying to reach particular groups of people, that’s where advertising comes in.” —@HoustonMelody
“Any person that is managing social on behalf of a brand has to have empathy. That trumps introversion or extroversion.” —HoustonMelody
See you next week!