The Ultimate Guide to Lifecycle SMS, Part 1: Onboarding

Most companies view user onboarding as a ‘checklist’ that their customers have to run through. Customers get shuffled between email, a website, and a mobile app—when all they really want is to learn more about what you do.

Text messaging is a personal and low-friction way of onboarding new users. Here are all the different types of SMS messages you can use to guide users through onboarding, along with specific examples.

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